Operations Manager

The Responsibilities : Responsible for management of the unit and performance of all employees Manage the group and deliver the goals and metrics of each Serve as primary client and UGS contact Other responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projects Knowledge, Skill Set & Qualifications Required (External) Bachelor's degree, any field Experience as BPO Account / Operations Manager for at least 1 year Must have at least 2 years BPO experience in Financial Programs With experience in Risk / Disputes Investigations for at least 1 year Managerial experience of teams with 80-100 FTEs Excellent interpersonal and leadership skills.

Excellent written and verbal communication skills.

Strong planning, change management and organizational skills.

Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.

High degree of initiative, team building and dedication to effective positive change.

Willing to work on any shift schedule especially graveyard Willing to work in Eastwood and / or BGC,Taguig Powered by JazzHR