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Communications Trainer (BPO) - MOA Pasay - Onsite

Communications Trainer (BPO) - MOA Pasay - Onsite

TASQ Staffing SolutionsPasay City, Metro Manila, Philippines
3 days ago
Job type
  • Quick Apply
Job description

About the job : CARE Specialist (Communications Trainer) | MOA Pasay | Onsite

Work Setup : 100% Onsite (MOA Pasay)

Work Schedule : Graveyard Shift

Requirements :

  • College Graduate of any course
  • At least 2 years of BPO experience (Minimum Qualification)
  • At least 1 year of Foundation Skills / Product Training Experience
  • Open to ESL and LPT experience with minimum qualification of 2 years BPO experience
  • Excellent Communication Skills

Responsibilities :

  • Monitor calls of agents to identify behaviors, coaching, and learning needs on soft skills pertinent to call handling and customer experience.
  • Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
  • Conduct learning sessions on customer experience for both agents and support (e.g., AMs).
  • Develop materials and conduct Foundation Skills Training (FST) when needed.
  • May help the CE AM and / or CE LAM prepare for and / or conduct learning and development sessions for support.
  • Help the CE AM and / or CE LAM gather, measure, and analyze data to gauge the effectiveness of the CE projects program and its parts / projects on a regular basis.
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    Trainer • Pasay City, Metro Manila, Philippines

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