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Account / Process Trainer (Clark) | Onsite
TASQ Staffing SolutionsAngeles, Philippines30+ days ago
Job descriptionDemonstrates end to end understanding of course design methodologies. Demonstrates end to end understanding of content development and maintains appropriate methodology. Possesses effective delivery / training techniques and methods. Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Graduate of any 4-year course. At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO / shared services industry. Preferably with background or knowledge in Tech Support. Excellent oral and written communication. Amenable to work in shifting schedules in Clark. Amenable to work onsite
Responsibilities :
1. Training Needs Analysis :
- Ability to identify training needs accurately.
- Ability to extend follow- up support on the floor to sustain learning and improve performance.
2. Curriculum and Course Design :
3. Content Development :
4. Course Delivery :
5. Research Methodology :
Requirements :
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Trainer • Angeles, Philippines
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