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Customer Support (Chinese Speaker)

Customer Support (Chinese Speaker)

goFLUENTQuezon City, Metro Manila, PH
30+ days ago
Job type
  • Quick Apply
Job description

goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.

在 goFLUENT,我们提供根据贵组织目标和需求量身定制的超个性化企业语言培训。自2000年以来,我们已帮助全球数百万人提升商务沟通能力。

我们的团队以共同的使命为纽带:让每个公司和学习者都能轻松获得相关、高效的语言培训。加入我们充满活力的亚洲学习顾问团队,体验在全球公司工作的兴奋!

职位职责:

  • 管理参与 goFLUENT 课程的客户 / 学习者关系。

根据流程和主管指导,通过电话或电子邮件提供支持:

  • 解决客户投诉。
  • 跟进培训进展。
  • 进行演示电话。
  • 在需要时协助客户经理 / 销售团队。
  • 达成与学习顾问团队负责人 / 经理讨论的关键绩效指标(KPI)。
  • 我们在寻找:

  • 中文母语,优秀的读写能力。
  • 具有客户服务和支持经验。
  • 具备同理心和积极的态度,能够解决复杂问题。
  • 具备良好的组织能力,反应灵敏,自主性强。
  • 职位要求:

  • 1至4年客户服务经验。
  • 熟练使用MS Office、Google Docs和Open Office。
  • 高级英语水平,读写流利。
  • 本科及以上学历,专业不限。
  • 在 goFLUENT,你将获得:

  • 稳定且有前景的职业生涯,结合快速增长的瑞士公司带来的充满活力的初创公司氛围。
  • 直接向教育和语言行业的高管及思想领袖学习的机会。
  • 在创新、国际化和充满活力的工作环境中蓬勃发展。
  • 完善的入职培训和快速发展的辅导计划,助力你的职业成功。
  • 成为 goFLUENT 学习者,享受世界一流的培训,并有机会学习我们提供的12种商务语言之一。
  • 丰富有趣的全球团队建设活动(上一次是在马尼拉!)。
  • 欲了解更多信息,请观看我们的视频,聆听全球员工分享他们在 goFLUENT 的体验: https : / / www.gofluent.cn / career

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    Customer Support • Quezon City, Metro Manila, PH

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