Microsoft Teams and Zoom support

Scope :

Works on complex assignments requiring a high degree of initiative

Requires minimal oversight and is proactive. May act as a team leader.

Your Roles and Responsibilities :

System Configuration and Maintenance

Configure Teams and Zoom systems to optimize performance, user experience, and security, including settings for video quality, audio clarity, recording options, and access controls.

Actively manage version control to ensure compatibility with integrated systems.

Regularly update and maintain AV systems to address security vulnerabilities, improve performance, and ensure compatibility with new technologies.

Troubleshoot and resolve technical issues related to AV systems, including hardware failures, software conflicts, and network connectivity problems.

Provide timely support for AV system emergencies, such as equipment failures during critical meetings or events.

Technical Support

Provide technical support to users, including training on system usage, troubleshooting assistance, and remote support.

Respond to user inquiries and resolve issues in a timely and professional manner, ensuring high levels of customer satisfaction.

Develop and maintain user manuals, training materials, and knowledge base articles to support system usage.

System Monitoring and Security

Use tooling to track system performance, identify potential issues, and proactively address problems.

Implement security measures to protect AV systems from unauthorized access, data breaches, and cyberattacks, including encryption, access controls, and regular security audits.

Develop and maintain disaster recovery plans to ensure business continuity in the event of system failures or outages.

Required Qualifications / Skills :

High school diploma or general education degree (GED) 8+ years’ related experience and / or training; or equivalent combination of education and experience

Manages multiple tasks and deadlines

Networks with key contacts outside own area of expertise

Determines methods and procedures on new assignments and may coordinate activities of other personnel

Ability to think and work independently

Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

Excellent written and oral communication skills and strong customer service skills

Understanding of reading / understanding architecture, electrical, structural & AV systems drawings

Ability to work day, evening or weekend shifts and travel to support a distant event if required

Must have valid driver’s license and safe driving record

Preferred Qualifications :

Various certifications

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