Clinic Admin Support - Virtual Assistant

Job Description

This is a remote position.

Virtual Rockstar is seeking a detail-oriented Clinic Admin Support Virtual Assistant to help ensure that administrative documentation and data flow smoothly between clinical providers, the operations team, and billing staff. This is a key role for helping maintain timely and accurate records, ensuring that therapy orders are satisfied, and that eligibility and provider interactions do not create bottlenecks.

About Our Client :

Our client is a pediatric therapy clinic with multiple locations in North Carolina, offering occupational, speech, and physical therapy services. They focus on treating children and families with whole-child, wraparound care, emphasizing caregiver education, home programming, and support. They deliver care that is play-based, sensory-supportive, and neurodiversity-affirming, with a strong commitment to quality, respect, and treating each child as more than just a set of symptoms.

Their service model stresses community carry-over (home & community settings), specialty therapies under one roof, and environments that support sensory and developmental differences. They also invest in training and maintaining a well-qualified therapy team.

Responsibilities

Send therapy service orders / prescriptions of services to providers.

Follow up on outstanding orders to ensure they are completed.

Upload physician-signed orders into the EMR system.

Verify client insurance eligibility, both at intake and ongoing.

Communicate and coordinate with providers to confirm documentation and clarify any requirements.

Support both operations and billing leadership with general administrative tasks as assigned.

Requirements

Prior experience in a clinical administrative role, particularly in pediatric therapy, occupational / speech / physical therapy, or related fields.

Familiarity with insurance verification and provider communication processes.

Strong detail orientation — ensuring orders and documentation are correct, complete, and filed appropriately.

Comfortable using EMR systems and uploading documentation.

Excellent communication skills, both written and verbal.

Organized, reliable, and proactive; able to follow up and close loops without needing constant direction.

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families in the Philippines.

Requirements

Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.