Customer Service Representative English - French

About the role

As a Customer Service Representative you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction.

What you'll be doing

Responding promptly and professionally to customer inquiries and concerns via phone, email, and other communication channels

Providing accurate and helpful information to customers, resolving issues, and processing requests in a timely manner

Documenting customer interactions and maintaining detailed records to ensure effective follow-up and continuous improvement

What we're looking for?

Excellent communication and interpersonal skills, with the ability to build rapport and provide a positive customer experience

Strong problem-solving and critical-thinking abilities to effectively resolve customer issues

Previous experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry

Familiarity with customer relationship management (CRM) software and other relevant tools

A positive attitude, flexibility, and a genuine passion for delivering exceptional customer service

Proficiency in English and French are mandatory