General Manager-Clark Site (Tech industry)

Rellatrix is a business process outsourcing (BPO) firm partnering with a robotics startup company based in the United States.

General Manager (Clark Site)

As General Manager, you will be responsible for the overall management and operational excellence of the site in Clark. This role is primarily focused on people leadership, ensuring smooth coordination across technical, logistical, and operational functions. You will oversee teams handling inventory, hardware, network support, procurement, and shift leaders supervising robot teleoperators.

KEY RESPONSIBILITIES

Site Operations Management – Oversee daily operations of our Clark site, ensuring that all systems, infrastructure, and support functions operate efficiently and reliably.

People Leadership & Development – Lead a diverse team including shift leads, technical support, and operations staff. Drive performance management, career development, and employee engagement across all shifts and locations.

Cross-Functional Coordination – Collaborate with leadership, HR, and technical departments to align site operations with business objectives. Ensure effective communication and escalation management between sites and headquarters.

Infrastructure & Asset Oversight – Supervise inventory, hardware, and network infrastructure to guarantee uptime and operational continuity. Manage procurement processes to ensure timely supply of essential materials and equipment.

Performance & Process Improvement – Monitor site KPIs, identify bottlenecks, and implement process improvements that enhance efficiency and service quality.

Health, Safety & Compliance – Ensure either of the sites adhere to safety, regulatory, and company compliance standards. Promote a culture of accountability and operational discipline.

QUALIFICATIONS & REQUIREMENTS

Proven experience as a Site Manager, Operations Manager, or equivalent leadership role overseeing site operations.

Strong background in people management, with demonstrated success leading cross-functional teams.

Familiarity with hardware, network, and procurement processes in a technology-enabled or operations-driven setting.

Excellent organizational and problem-solving skills with a hands-on management style.

Bachelor’s degree in Operations, Engineering, Business, or a related field.

Willingness to work generally on day shift but flexible to accommodate US time if needed.

Willingness to travel between Alabang and Clark sites as needed.

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