Client Services Manager

Role Overview

We are seeking a Client Services Manager to take a lead role in building and managing our new internships division. As the first hire in this team, you will work directly under the guidance of the company directors to establish and manage processes, build strong relationships with overseas clients, and ensure the delivery of excellent service. You will be supported by a junior team member and will play a key role in scaling this new business unit.

Key Responsibilities

• Work with company directors to design and implement processes for the new internships division.
• Manage client onboarding and maintain strong, long-term relationships with overseas companies.
• Serve as the main point of contact for client inquiries, ensuring timely and professional communication.
• Oversee intern placement processes, from client requirement gathering to candidate matching and support.
• Supervise and mentor the junior team member, delegating tasks and providing guidance.
• Prepare client reports, performance updates, and feedback summaries.
• Monitor service quality and continuously improve processes to enhance client satisfaction.
• Collaborate with internal departments (HR, Recruitment, Accounts) to ensure seamless operations.
• Take a proactive role in problem-solving and issue resolution with both clients and interns.
• Support business growth through client retention and service excellence.

Qualifications & Skills

What We Offer