Director of Client Success (QC) | Hybrid

Overview

Work Location / Setup : Quezon City / Hybrid

As the Director of Client Success, is responsible for overseeing and driving strategic client relationships, ensuring satisfaction, retention, and revenue growth across multiple accounts. This role serves as a key executive liaison between clients and internal teams, aligning company capabilities with client objectives to drive mutual success.

Responsibilities

• Serve as the executive point of contact for client relationships, fostering trust, transparency, and long-term partnerships at senior levels.
• Develop and implement client success strategies to enhance customer experience, optimize service delivery, and exceed contractual expectations.
• Oversee and guide the Client Success team in meeting production goals, driving performance improvements, and managing key