Technical Support Specialist (ISP / MSP)

Job Description

This is a remote position.

Schedule :

• 40 hours per week
• Monday to Friday, 8AM to 4 : 30PM New Zealand (NZST)
• Including a 30 minute unpaid break

Client Overview

Join a dynamic technology company operating dual business lines as both an Internet Service Provider and Managed Service Provider across New Zealand and Fiji. This growing organization is at the forefront of delivering cutting-edge IT solutions and internet services to businesses throughout the Pacific region. With a strong Microsoft-focused environment and plans for significant expansion, you’ll be part of an innovative team that’s scaling rapidly and making a real impact in the technology sector.

Job Description

This is an exciting opportunity to work as a frontline technical expert in a fast-paced, technology-driven environment where your expertise directly impacts customer satisfaction and business growth. You’ll be supporting customers across both ISP and MSP service offerings, working with the latest Microsoft technologies, and collaborating with a skilled technical team. This role offers excellent growth potential as the company plans to expand the technical support team to 2-3 specialists, providing opportunities for career advancement and skill development in a supportive remote work environment.

Responsibilities

Requirements

Independent Contractor Perks

ZR_27967_JOB

Requirements

Advanced proficiency in QuickBooks Online HR experience with an AU-based client / company Strong understanding of Australian bookkeeping practices, including BAS Excellent communication and documentation skills Detail-oriented, self-managed, and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR_24527_JOB