Systems and Data Specialist - ZR_29565_JOB

Job Description

This is a remote position.

Schedule :   Monday to Friday,    9 : 00 AM to 5 : 00 PM, including a 30-minute lunch, a 15-minute morning break, and a 15-minute afternoon break |    35 paid hours per week.

Position Overview

The Legal Operations and Technology Assistant supports the daily operations by managing internal support tickets, maintaining system integrity, and assisting with technology-related projects. This role ensures that MyCase, Hona, ConvertKit, and related tools operate efficiently across all departments. The position provides first-line support for staff, manages access requests, resolves workflow issues, and coordinates with vendors or the Legal Operations and Technology Manager

Key Responsibilities

Technology and Systems Support

• Monitor and manage the firm’s internal helpdesk or ticketing system for technology and operations requests.
• Provide first-level support for MyCase, Hona, ConvertKit, LawPay, and other firm software systems.
• Troubleshoot login issues, workflow errors, and document uploads within MyCase.
• Assist with new staff setup and offboarding, including system access, passwords, and permissions.
• Maintain a log of common issues and solutions to improve future efficiency.
• Support testing and rollout of new features or automation tools under the direction of the Legal Operations and Technology Manager.

Operational and Administrative Support

Security and Compliance

Collaboration and Training

Requirements

Qualifications

Preferred Skills

Independent Contractor Perks :

ZR_29565_JOB

Requirements

Technology and Systems Support - Monitor and manage the firm’s internal helpdesk or ticketing system for technology and operations requests. - Provide first-level support for MyCase, Hona, ConvertKit, LawPay, and other firm software systems. - Troubleshoot login issues, workflow errors, and document uploads within MyCase. - Assist with new staff setup and offboarding, including system access, passwords, and permissions. - Maintain a log of common issues and solutions to improve future efficiency. - Support testing and rollout of new features or automation tools under the direction of the Legal Operations and Technology Manager. Operational and Administrative Support - Track ticket response times and ensure timely communication with staff. - Document technology processes and maintain the internal knowledge base. - Assist with data entry, report generation, and cleanup projects within MyCase. - Coordinate small internal projects such as software updates, system audits, and training sessions. - Maintain accurate records of user requests, issues resolved, and pending escalations. Security and Compliance - Ensure all systems comply with firm security protocols and access controls. - Support routine password updates and two-factor authentication setup. - Assist with regular backups and integrity checks of client data. - Report any potential data or system vulnerabilities to the Legal Operations and Technology Manager. Collaboration and Training - Provide one-on-one support and basic training for staff members on system use. - Communicate with external vendors or service providers for minor troubleshooting as directed. - Participate in weekly operations meetings to review metrics and identify improvement opportunities. - Support firm initiatives related to technology adoption, automation, and efficiency. Requirements Qualifications - Associate’s degree in Business, Information Technology, Legal Studies, or a related field preferred. - One to three years of experience in a technical support, administrative, or operations role. - Experience with MyCase, Hona, ConvertKit, or other law firm systems is strongly preferred. - Basic understanding of law firm operations, client confidentiality, and data handling. - Strong organizational and communication skills with attention to detail. - Ability to work independently, manage multiple tasks, and follow established procedures. Preferred Skills - Familiarity with workflow automation tools such as Zapier. - Comfort using ticketing or helpdesk software to manage internal requests. - Experience working in a remote or hybrid environment. - Strong problem-solving and documentation skills.