Administrative Assistant - (ZR_28296_JOB)

Job Description

This is a remote position.

Job Description for Administrative Assistant

Scope :

• Monday to Friday, 9am to 6pm Eastern with an hour unpaid break
• Handle high-level customer service for appointment-based jewelry business
• Manage multiple communication channels : email, phone, chat, and online forms
• Potential for performance-based bonuses
• Long-term commitment expected with opportunity for role expansion
• Direct management by business owner with support from client success manager

Responsibilities :

Requirements :

Independent Contractor Perks :

ZR_28296_JOB

Requirements

Responsibilities : Manage and respond to business emails, including segregating spam and prioritizing urgent communications Answer incoming phone calls and provide professional customer service Respond to online leads and chat inquiries immediately or within minutes Set appointments for prospects and existing customers Handle administrative tasks including government forms and general business support Provide basic website support and maintenance for Shopify platform Create and maintain a frequently asked questions database for consistent responses Ensure coverage during and outside of business hours (10am-5pm EST) to capture all potential leads Requirements : Excellent English communication skills, both written and verbal Experience in customer service and administrative support Basic sales skills and ability to engage with prospects professionally Familiarity with CRM systems (Oracle NetSuite preferred) Experience with phone systems (RingCentral preferred) Ability to work independently and manage multiple communication channels Strong organizational skills and attention to detail Comfortable working with jewelry / luxury retail customers