Customer Service Representative (English)

About Teamified

Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people.

About Our Client

Our client’s mission is to mold a new financial system, built on the ethos of the Internet. The Internet is open and instant. It doesn’t care for where you were born, where you live or which passport you hold.

On the Internet, you can express ideas, be a creator, trade with anyone, and deliver services across the world. Sadly, finance is far from this. Billions of people are part of the Internet economy, but when they move money, they still face all the challenges of legacy banking. Stablecoins change everything. It’s where finance meets the Internet. Anyone, anywhere can be paid, save, invest and spend instantly. Without a bank. Our client is building a stablecoin-powered platform, for people everywhere.

About the Role

We are seeking a detail-oriented and customer-focused Customer Service Representative with a strong background in finance, particularly Cryptocurrency. This role involves providing exceptional customer support while addressing inquiries related to financial products and services. The ideal candidate will have excellent communication skills, a solid understanding of financial principles, and the ability to resolve issues efficiently and professionally.

Key Responsibilities :

1. Customer Support :

• Respond to customer inquiries regarding financial products, accounts, and transactions via phone, email, or chat.
• Provide accurate and clear explanations of financial processes and policies.
• Resolve customer complaints and issues promptly, ensuring satisfaction and compliance with financial regulations.

2. Financial Expertise :

3. Problem Solving and Resolution :

4. Data Management and Reporting :

5. Collaboration and Communication :

Key Skills and Key Qualifications :

Benefits :