Senior Community Management Specialist

About this Position

As a Senior Community Management Specialist, your primary goal is to foster genuine connections with our online community for the Canada e-shop Salonory. By engaging authentically on platforms like Instagram, Facebook, and TikTok, you will create meaningful relationships that transform casual followers into passionate brand advocates. You will work closely with a dynamic team that values collaboration and innovation, reporting to the Digital Brand Manager. This position offers the unique opportunity to influence product development through insights gathered from community interactions and monthly KPI reports. As part of our mission to provide exceptional customer experiences, your ability to navigate community conversations and develop communication strategies will play a vital role in shaping our brand’s presence. If you're ready to make a significant impact within a vibrant and engaged community, we’re excited to connect with you!

What you´ll do

• Build one-on-one relationship with community via authentic communication and engagement on Instagram and Facebook, and Tiktok via liking, commenting, quickly answering questions, direct messages etc. for our Canada e-shop Salonory
• Connect with engaged followers and go deep by going through profile and for personalized product recommendations; Proactively engage in further conversation and get to know followers and turn them into brand advocates
• Follows and comments on tagged posts by communities, especially of Brand Influencers; For Critical topics, takes the lead in consumer service & and handles issues management
• Handles Customer Care concerns related to account creation, orders, etc.
• Steer processes and information flow with countries and brand teams regarding product portfolio and availabilities, create monthly Community Management KPI reports and derive community insights that can lead to relevant rationales for product development
• Coordinates with the digital brand manager team for project implementations as well communication strategies