BPO QA Manager - Travel (Cebu)

About the job : QA Manager - Travel (Cebu) | Onsite

Start Date : ASAP

Type of Support : Voice

Work Arrangement : 100% Onsite (Cebu)

Shift Schedule | Rest days : 24x7

Educational Requirement : 2nd year completed / College Graduate

Work Experience :

3 to 4 years experience as a QA Manager in a travel account / Telco Voice account

Has understanding of quality methodologies (Lean six sigma, Kaizen, etc.).

Direct client management experience

No to retail or healthcare LOB experience

Responsibilities :

Developing and Implementing Quality Systems : Establishing and enforcing quality standards, procedures, and systems for products or services.

Monitoring and Auditing : Regularly monitoring processes, conducting audits, and verifying compliance with quality standards and operational guidelines.

Data Analysis and Improvement : Analyzing data to identify trends, bottlenecks, and areas for improvement, and developing strategies to enhance efficiency and customer satisfaction.

Collaboration and Communication : Working with cross-functional teams to address quality issues, implement corrective actions, and share best practices.