Virtual Customer Service Representative

Job description :

Key Responsibilities :

• Respond to customer inquiries through chat, phone, or email
• Troubleshoot product / service issues and resolve concerns
• Process orders, refunds, or service requests using client systems
• Escalate complex issues to the appropriate teams
• Log all interactions in the CRM / ticketing system accurately

Qualifications :

Preferred Tools Experience :

Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, Salesforce

System Requirements :

Main Computer Processor : at least i3 8th gen or i5 6th gen (quad-core) or higher

Back-up Computer Processor : at least dual-core or higher

Computer Memory / RAM : at least 8.00 GB (for both primary and back-up computers)

Computer Operating System : at least Windows 10 64-bit

Internet Speed :

Primary Connection : running on a 10 Mbps wired plan (10mbps and up preferred)

Back-up Connection : running at least 5 Mbps

Job Type : Full-time

Benefits : Company events

Opportunities for promotion

Paid training

Work from home

Language : English (Preferred)

Work Location : Remote