Travel Account Team Lead - Cebu City

About the job Team Lead - Travel Account (Cebu)

Work set-up : Onsite

Shift Schedule : Rotational (24 / 7) | No Fixed Day Off

Qualifications :

Undergraduates / Graduates with 2 to 3 years of work experience as a Team Leader

Should have patience and not be overawed by difficult situations

Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction

Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools

Excellent verbal & written communication & presentation skills

Good Interpersonal & people management skills with good problem solving approach.

Expert knowledge of service procedures

Good analytical skills for MIS, number crunching & reporting to internal & external customers

Roles and Responsibilities :

Responsible for managing team of associates

Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs

Motivating associates through effective management, career development and implementation of reporting mechanisms

Liaison with other areas of the company affecting technical support.

One on One Relationship management

Analysis of reports including process dashboards and team performance reports.