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Learning & Development & Performance Management Manager

Learning & Development & Performance Management Manager

Addiction Pet FoodsPasig, Metro Manila, Philippines
2 days ago
Job type
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Job description

Learning & Development & Performance Management Manager

Department : Human Resources

Reports To : HR Manager

Location : anywhere in PH

Work Arrangement : Remote with occasional onsite meetings

Employment Type : Full-time

Role Type : Managerial with cross-functional influence

Role Purpose

Own the company’s learning ecosystem and onboarding journey end-to-end while embedding AI-enabled tools to drive scale, consistency, and measurable impact. Partner with managers to design role-appropriate KPIs, upskill them to manage team performance effectively, and ensure a healthy cadence of coaching, reviews, and calibration.

Key Result Areas (KRAs), Duties & Responsibilities :

L&D Strategy, Systems & Compliance :

  • Build and maintain the L&D roadmap aligned to business strategy and capability gaps (technical, leadership, compliance).
  • Administer the LMS / LXP (user management, pathways, campaigns, reporting) and integrate with HRIS / SSO.
  • Curate and / or design digital courses, microlearning, and learning paths; ensure accessibility and localization where needed.
  • Track completion, impact, and compliance (e.g., safety, work rules, privacy) with audit-ready records and dashboards.
  • Govern content standards, version control, and vendor relationships; manage L&D budget.

Onboarding & Enablement (AI-Augmented) :

  • Own the new-hire onboarding blueprint from pre-boarding to 90 / 120-day ramp, including role-specific learning plans.
  • Embed AI tools (chat-based onboarding assistants, automated checklists, smart knowledge bases) to streamline scheduling, task tracking, FAQs, and just-in-time learning.
  • Coordinate cross-functional sessions (HR, IT, Safety, Legal, Operations, Marketing, etc.) and ensure timely access / asset provisioning.
  • Implement feedback loops (NPS / CSAT, time-to-productivity) and iterate fast to remove friction.

    • Performance Management, KPIs & Cadence :

  • Co-create KPI frameworks with managers (OKRs / KRAs, leading / lagging indicators, role scorecards); ensure clarity of targets and definitions.
  • Train managers on goal-setting, coaching, 1 : 1s, feedback, PIPs, calibration, and bias-aware assessments.
  • Standardize performance cycles (mid-year, annual), talent reviews, and pay-for-performance linkages in partnership with HR / Finance.
  • Build lightweight dashboards (HRIS / BI) for KPI visibility, progress reviews, and early-warning signals (attendance, quality, output, sales, CSAT).
  • Ensure documentation quality and legal / policy compliance for performance actions.

    • Capability Building & Leadership Development :

  • Run manager essentials programs (coaching, feedback, delegation, change, conflict) and role-based academies (e.g., sales, operations, marketing).
  • Use AI for research, insight generation, content drafting, and assessment item creation; pilot adaptive learning and spaced repetition.
  • Establish communities of practice and internal facilitator networks; measure knowledge transfer on-the-job (application, error reduction, performance lift).

    • Ad hoc / Continuous Improvement :

  • Drive experiments that automate, analyze, and optimize L&D and performance workflows; document SOPs and playbooks.

    • Success Metrics (KPIs for This Role) :

  • Onboarding : Time-to-productivity (TTP) reduction; New-hire 30 / 60 / 90-day milestone attainment; Onboarding NPS / CSAT.
  • L&D Utilization & Impact : Course / pathway completion %, monthly active learners, post-learning assessment lift, Level-3 application rates, compliance completion on time.
  • Performance Cadence : % roles with defined KPIs / scorecards; on-time completion of check-ins / reviews; quality of goals (SMART / OKR audit).
  • Manager Capability : Manager enablement scores, coaching frequency, and reduction in unmanaged performance cases.
  • Efficiency & AI Adoption : Hours saved via automation, cost per learner, content production lead time, self-service query deflection rate.

    • Must-Have :

  • Minimum of 5 years in L&D, Talent Development, or Performance Management; 3+ years owning an LMS / LXP and performance cycles.
  • Demonstrated experience building KPI frameworks / scorecards and coaching managers to use them.
  • Strong instructional design for digital learning (ADDIE / Backward Design, microlearning, assessment design).
  • Comfortable with AI tools (chat assistants, content generation, workflow automations) and data dashboards (HRIS / BI).
  • Excellent facilitation, stakeholder management, and project leadership across functions.

    • Nice-to-Have :

  • Experience in multi-site or multi-country environments; exposure to manufacturing and / or commercial teams.
  • Certifications : CPTD / ATD, Kirkpatrick, OKR Coach, Prosci / Change, or equivalent.
  • Working knowledge of HR compliance (e.g., safety, work rules, privacy) relevant to your jurisdictions.

    • Technical & Tool Stack :

  • Platforms : LMS / LXP (e.g., Docebo, Cornerstone, 360Learning), HRIS (e.g., PeopleForce / Workday / BambooHR), content authoring (Articulate / Rise / Captivate), survey tools, and BI (Power BI / Tableau / Data Studio).
  • AI & Automation : Chat-based onboarding assistants, gen-AI content drafting, automated reminders, workflow tools (Zapier / Make / Power Automate), knowledge bases (Confluence / Notion).
  • Collaboration : Microsoft 365 / Google Workspace, project boards (Asana / Jira / Trello).

    • Behavioral Competencies :

  • Strategic & Systems Thinking.
  • Data-Driven Decision Making.
  • Coaching & Facilitation.
  • Change Leadership.
  • Stakeholder Influence without Authority.
  • Continuous Improvement.
  • Communication Clarity (speaking, writing, visual).
  • Bias-aware & compliant performance practices.

    • Key Working Relationships :

  • Internal : HR / People Operations, Hiring Managers, Function Heads, IT, Compliance / Legal, Finance / Rewards.
  • External : Content vendors, LMS providers, training partners, consultants.

    • Governance & Compliance :

  • Maintain audit-ready L&D and performance records; ensure policy alignment, accessibility standards, and data privacy / security practices.
  • Publish and maintain SOPs for onboarding, learning design, manager cadence, and performance cycles.
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    Performance Manager • Pasig, Metro Manila, Philippines

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