Director, Project Management

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Your potential has a place here with TTEC’s award-winning employment experience. As a Director of Instructional Design (Project Management) working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

As you are your team's last line of defense, you'll employ the appropriate amount of urgency and step in when your team needs help with escalations. You'll handle complex projects, influence and negotiate sensitive matters, and manage diverse audiences within varied business environments. Overseeing the more complex projects at our customer experience centers, you'll be our client's contact as you manage projects on a global scale. Ensuring projects are completed on time and within budget, you'll build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, conduct due diligence, and gather materials. Projects can be internal and corporate business level projects.

You'll report to Executive Director, Project Management. You'll contribute to the success of the business and your team through your efforts on complex projects and ensuring your project teams are set for success.

During a Typical Day, You’ll

• Performance management, coaching, development and recognition of direct reports. Effective resource, workload and productivity management.
• Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives. Take a leadership role in driving and supporting departmental deliverables and improvements such as tools, templates, processes.
• Responsible for oversight of the successful implementation of Learning & Development projects and internal initiatives in a senior management capacity and / or to directly support :
• Project execution through ensuring the application of functional methodology and global process to : Act in a primary liaison capacity, establish deadlines, assign functional responsibilities, lead and direct the work of others, facilitate, communicate and monitor project progress to ensure quality deployment is completed on time, according to specifications and within budget.
• Risk identification and mitigation
• Escalation and change management
• Communicate and document key program requirements and status to clients, internal team members and other key stakeholders including an executive audience
• Build, manage and maintain master project documentation
• Partner with internal teams, stakeholders, senior executive level parties and external clients to support the pursuit of new or expansion business opportunities through deployment strategy design, core operational component input build, project management service cost estimation, client presentation and contractual requirement input support as required. Conduct business requirement gathering, project scope definition, serve as liaison between functional groups to ensure project objectives are clearly defined and executed.

What You Bring to the Role

What You Can Expect

Visit for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

PH-Central Luzon-Pampanga

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Project Management and Information Technology

Industries

IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and Telecommunications

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