HR Business Partner (HRBP)

SUMMARY :

Under managerial direction in a matrix reporting set-up (functional to HR Director and operational to CSD), the role shall provide end-to-end account management support and services to achieve business objectives through people engagement / morale / retention and client satisfaction. The role shall serve as the Single Point of Contact (SPOC) / Consultant between the resources and Management / Back Office / Client on HR related matters / issues before, during and after a project assignment of resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES (HRBP Role) :

A. As Strategic Business Partner

• Partners with the CSD / SDM (business leaders) to execute business strategies and tactics of the staff augmentation business that is mainly driven by talent supply-and-demand. Standard HRBP to Resources ratio at 1 : 80-150, depending on the dynamics of account.
• Develop, maintain and update files / records / systems of the IT skills and technology certifications of resources (supply) in order to efficiently address current and potential client requirements (demand)
• Maintain and update Scheduling Workbook / System / Tracker to ensure that information is accurate and reliable and prepare / distribute template and on-demand reports as required.
• Monitor, report and help manage key metrics such as utilization (days present / work days of the month), chargeability (total hours worked including OT / total regular workhours of the month), involuntary and voluntary attrition (total leavers / total headcount on an annual average basis) and retention (Average tenure served per resource, per client measured monthly over time )
• Monitor, Evaluate and position internal off-boarding resources to current requirements to sustain revenue stream as far as possible
• Liaise with client POCs and end-users / PMs, as may be authorized by the CSD, to address, fulfil and predict client requirements
• Attend, participate and contribute during weekly / regular staffing and scheduling meetings and conference calls and provide value-adding updates and close pending action items and issues.
• Other related duties that may be assigned by Management from time to time.

B. As Employee Champion

C. As Administrative Expert

D. As Change Agent

EDUCATION AND / OR EXPERIENCE :

Bachelor’s Degree in Psychology, Human Resources Management, or any Humanities or Business field; with at least 5 years of generalist HR experience.