Customer Service Trainer

BENEFITS :

HMO for Employee and 2 Dependents

Quarterly performance bonus

Career development opportunities

Leaves Annually

Government Mandated Benefits

COMPANY PROFILE : This BPO Company started their operations here in the Philippines last 2007. They are considered as one of the Top choice in all areas of back-office & call center.

Position : BPO Trainer

Company Industry : BPO Company

Work Location : Clark, Pampanga

Work Schedule : Shifting Schedule

Salary : Php27,000 - Php40,000 package

Work Set Up : Work on Site

Look for Ms. Kendra

JOB REQUIREMENT :

Bachelor's Degree holder

With at least 2 years of experience as a Trainer in a BPO Set Up.

Has experience as a Tech Support is an advantage

Amenable to work on shifting schedule

Amenable to work on site.

JOB RESPONSIBILITIES :

Identify training needs.

Provide on-floor follow-up assistance to maintain learning and enhance performance.

Exhibits a course design approaches.

Exhibits content creation and upholds proper approach.

Creating and managing multicultural teams

Handling conflicts

Admin task as doing reports

Plan trainings while making the most of the resources at hand

Assures timely execution of the training strategy and delivery.

Capable of improving team and process efficiencies

RECRUITMENT PROCESS : (ONLINE)

Initial Interview

Final Interview

Job Offer