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Customer Service & Administrative Support

Customer Service & Administrative Support

BruntWorkManila, 00, ph
11 days ago
Job type
  • Quick Apply
Job description

Job Description

This is a remote position.

Schedule :

  • 40 hours per week; Australian business hours with standard lunch break
  • Client Timezone : Australian Eastern Time (Melbourne)

Scope :

  • Primary focus on retail customer service while supporting wholesale operations
  • Communication channels include phone calls and email, with potential chat support in the future
  • Role involves both direct customer interaction and back-office administrative support
  • Position supports the company's transition to reduce physical retail presence while maintaining strong customer service standards
  • Responsibilities :

  • Handle inbound customer inquiries via phone and email regarding products and orders
  • Provide customer service support for online retail orders
  • Create sales quotes for the wholesale team
  • Perform various administrative tasks to support business operations
  • Answer detailed product questions, ensuring accuracy given the complexity and similarity of fitness products
  • Support the wholesale division with quote generation and administrative needs
  • Requirements :

  • 3-5 years of customer service or administrative experience (mid-level)
  • Strong attention to detail due to the complexity of similar fitness products
  • Excellent verbal and written communication skills
  • Ability to work with soft phone systems and email platforms
  • Careful and precise communication style when interacting with customers
  • Experience with quote generation and administrative processes preferred
  • Independent Contractor Perks

  • HMO Coverage for eligible locations
  • Permanent work-from-home
  • Immediate hiring
  • ZR_28734_JOB

    Requirements

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    Administrative Support • Manila, 00, ph

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