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Operations Manager
AvantePH Staffing and Consultancy Inc.Mandaluyong, Metro Manila, PH30+ days ago
Job type
- Quick Apply
Job descriptionOversee daily store operations, including inventory management, cash handling, and store opening / closing procedures. Ensure compliance with internal policies, standard operating procedures, and safety regulations. Coordinate directly with mall administration for leasing and operational matters concerning branch locations. Work collaboratively with HR on incidents and staffing concerns within stores and the head office. Foster a customer-centric environment by ensuring staff consistently deliver excellent service. Handle and resolve customer concerns, complaints, and feedback, ensuring coordination with the Customer Service team. Generate and submit operational reports on sales performance, staff productivity, and store issues. Maintain accurate documentation on employee schedules, performance evaluations, and training progress. Monitor and ensure availability and maintenance of store essentials such as POS terminals, computers, scanners, internet connections, CCTV systems, and security tools. Coordinate daily product deliveries with sales associates to ensure smooth flow of merchandise. Develop and manage store staffing schedules according to operational needs and peak times. Handle schedule adjustments, shift substitutions, and time-off requests efficiently. Ensure timely store openings and proper employee attendance coverage. Bachelor’s degree in Business Administration , Marketing , or a related field. Minimum of 2–5 years of experience in retail operations, preferably in a supervisory or managerial capacity. Strong leadership, communication, and organizational skills. Excellent problem-solving abilities and attention to detail. Proficient in Microsoft Office and familiar with retail systems and processes. Ability to thrive in a fast-paced, customer-focused environment. Retail Operations Oversight Staff Supervision & Scheduling Inventory & Asset Management Customer Service Management Mall & Vendor Liaison Operational Reporting & Documentation
Our client is seeking a proactive and experienced Operations Manager or Operations Supervisor to oversee the day-to-day operations of multiple retail branches. This role is responsible for managing store activities, supervising staff, maintaining operational standards, and ensuring a consistent and exceptional customer experience. The ideal candidate will possess strong leadership, organizational, and analytical skills suited to a dynamic retail environment.
Requirements
Key Responsibilities :
Supervision and Leadership
- Supervise all retail branch operations, ensuring adherence to brand and operational standards.
- Lead and coach retail staff to achieve performance targets and maintain engagement.
- Communicate store goals, updates, and operational directives across all branches.
Operational Management
Customer Service
Reporting and Documentation
Scheduling and Time Management
Qualifications :
Job Function :
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Manager • Mandaluyong, Metro Manila, PH
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