Training and Quality Director

We are seeking a highly experienced Training & Quality Director to lead and elevate our organization’s learning, development, and quality assurance initiatives. This role is critical in shaping high-performance teams, ensuring service excellence, and driving continuous improvement across all operational functions.

Job Description

• Training & Development
• Oversee the design, implementation, and evaluation of training programs across all levels.
• Collaborate with key stakeholders to identify training needs and align them with business goals.
• Lead onboarding, upskilling, and leadership development initiatives.
• Quality Assurance
• Develop and manage robust quality frameworks to ensure service delivery meets and exceeds client expectations.
• Drive root-cause analysis and corrective actions for quality deviations.
• Ensure regular audits, feedback loops, and performance monitoring mechanisms are in place.
• Process Improvement & Reporting
• Utilize Six Sigma methodologies to identify opportunities for process optimization.
• Generate, analyze, and present data-driven insights to senior leadership.
• Establish KPIs and dashboards to track training and quality performance.
• Leadership & People Management
• Lead and mentor a team of training and quality professionals.
• Foster a culture of learning, accountability, and continuous improvement.
• Provide strategic direction and performance management for the department.

Qualifications

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