Medical Scribe / Administrative Assistant - Virtual Assistant

Job Description

This is a remote position.

Virtual Rockstar is seeking a Medical Scribe with Administrative Support responsibilities to join our client’s team remotely. This role is ideal for someone experienced in orthopedic and spine surgical documentation who is also comfortable with administrative tasks like insurance verification, payment estimation, and patient communications.

About our client :

Our client is a forward-thinking orthopedic and sports medicine clinic that specializes in the treatment of musculoskeletal and spine-related injuries. The team combines cutting-edge medical technology with a patient-centered, evidence-based approach. Their mission is rooted in excellence, safety, and innovation in every aspect of care delivery.

You will work closely with the orthopedic spine surgeon, documenting patient encounters in real-time and managing clinical information in the EMR. Outside of scribe duties, you will assist with insurance-related tasks, pain log tracking, and various administrative functions to support efficient clinical operations.

Responsibilities

Medical Scribe

Accompany the spine surgeon (remotely) during patient visits and document :

History of present illness

Physical exam findings

Imaging reviews (MRI, CT, X-rays)

Diagnoses and differential diagnoses

Treatment plans, surgical protocols, and follow-up instructions

Accurately transcribe orthopedic and spine-specific terminology and procedures

Update EMR records, including lab / imaging orders and prescriptions

Draft referral letters, patient education materials, and pre-surgical documents

Maintain accurate, HIPAA-compliant patient records

Coordinate with clinical staff to ensure documentation supports seamless care

Administrative Support

Contact patients and review post-procedure pain logs; update documentation and track data accurately

Conduct insurance verification and obtain prior authorizations

Generate accurate payment estimates using internal tools and insurance data

Explain insurance coverage and cost estimates clearly to patients

Prepare and manage email correspondence and documentation

Handle data entry, reporting, and coordination with staff as needed

Tools & Platforms Used

Athena Health EMR

Microsoft 365 (Outlook, Teams, Excel)

Pain log tracking software

Custom Excel-based payment estimation tools

Requirements

Only candidates with prior experience as a medical scribe for an orthopedic / spine surgery team will be considered. This is a strict requirement.

Required (Non-Negotiable) :

At least 1 year of experience scribing for an orthopedic or spine surgery team

Strong knowledge of medical terminology related to orthopedics and spine

Familiarity with EMR platforms (preferably Athena Health)

Ability to follow a provider’s workflow in real-time with accuracy and discretion

Preferred Skills :

Experience with insurance verification and pre-authorizations

Comfortable with cost estimation and patient billing discussions

Strong written and spoken English skills (for patient communication)

Excellent organization, time management, and attention to detail

Ability to manage confidential information with professionalism and care

This role demands focus, medical knowledge, and discretion. You’ll be joining a fast-paced, innovative team that holds high standards for patient care and documentation accuracy. In return, you’ll work with professionals who value expertise, reward precision, and foster a collaborative environment.

This is a full-time position requiring U.S.-aligned working hours.

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families in the Philippines.

Requirements

Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.